How it Works

1823 operates through two key processes: Feedback and Public Proposals. Here you will find how each process works.

Feedback

Citizen submits an enquiry, complaint, suggestion, or compliment.

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1823 responds directly or forwards to the relevant department.

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The department processes the case based on urgency and complexity.

Users can check case progress in My Portal (if logged in).

Citizens are notified once the case is resolved.

Citizens submit a proposal with title, location, description, and images.

Government filters inappropriate, duplicate, or non-relevant proposals.

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Citizens vote and track trending proposals, with thresholds varying by impact level.

Quick feasibility check to avoid wasting time on unrealistic proposals.

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Official department meetings with mandatory decision documentation.